Last updated: March 03, 2019
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from pumpkinpatchbc.com (the “Website”).
By accessing or using the Website, you consent to the terms of this Privacy Policy. If you do not consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, do not access the Website or provide us with any personal information.
PERSONAL INFORMATION WE COLLECT
When you visit the Website, we automatically collect certain information about your device, including information about your web browser, computer operating system, IP address and the domain name of the website you just left, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit All About Cookies.
– “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Additionally when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address and email address. We refer to this information as “Order Information.” Entering your phone number is not required during the checkout process. However if you contact us through our webform and provide your phone number, it will also be collected and stored.
We do not collect payment information nor have we access to it. All payments are processed via PayPal, and your payment information is collected and stored by them. You can view their Privacy Policy by clicking here.
If you engage with us through third-party social networking websites, plug-ins and applications you may allow us to access information associated with your social media account.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Website. Additionally, we use this Order Information to:
Communicate with you;
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example we use Google Analytics to help us understand how our customers use the Website–you can read more about how Google uses your Personal Information by clicking here. You can also opt-out of Google Analytics here.
We also use Statcounter, a web traffic analysis tool. You can read the Privacy Policy for Statcounter here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Except as set out above, we do not sell, rent, share or disclose your personal information without your consent.
Personal information is retained only as long as necessary for the purpose set out above. When no longer required, we will destroy or erase the information unless longer storage is required by law.
SECURITY MEASURES
We maintain technological and physical safeguards to protect your personal information from unauthorized use. Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information here.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information and if storage is not required by law (for example for tax purposes).
EMAILS
We do not send out unsolicited emails. The only emails you receive from us are concerning orders or replies if you initiated contact through our contact form.
THIRD PARTY LINKS
Our website contains links to external websites. This Privacy Policy only applies to personal information that we collect and use on or through our website. We are not responsible or liable for the content or activities of any linkes websites or their privacy practices and encourage you to review a third party’s privacy policy before disclosing any personal information to them.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes to this Privacy Policy will apply to any personal information we hold prior to the effective date of the amended Privacy Policy and any information that we collect on or after such effective date.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using our contact form.
